General Questions
Simply click on the Register button, fill in your details, and verify your email to start using the platform.
Yes, creating an account is completely free for both users and event organisers.
Browse available events, select your preferred ticket type, and complete payment through our secure checkout system.
We support multiple secure payment options depending on your choice, including cards and online payment gateways.
After a successful purchase, your ticket will be available in your dashboard and sent to your registered email.
Refund policies vary by event and are set by the event organizer. Please check the event’s refund terms before purchasing Tickets.
Managing Events
Register as a vendor, log in to your dashboard, and click Create Event to submit your event details.
Payouts are processed immediately after a withdrawal request is submitted and funds are to your registered payment account.
Yes, organisers have access to real-time analytics, including ticket sales, revenue, and attendee information.
Yes, you can update event details from your dashboard. Some changes may require review.
If an event is cancelled, attendees will be notified and refunds will be handled according to the organiser’s refund policy.
You can reach our support team via the Live Chat or through the contact page
Managing Tickets
To add tickets to your event, open the event creation or editing page and go to the Tickets section. select Where Tickets can Be Purchased, and Seating Type then, Click Add new Ticket, then enter the ticket details, such as the ticket name, price, quantity, and sales period. Once you’re done, save or publish the event to make the tickets available for purchase.
If you do not plan to sell tickets for your event, you can leave the Tickets section empty.
You can sell tickets using one of two methods:
1. Through an External Link
Choose this option if you have your own ticketing website or want to direct customers to another website to purchase tickets.
2. Through JOACB (Recommended)
Choose this option to sell tickets directly through JOACB, monitor your sales, use our different types of ticket and engage with your audience, all from one dashboard.
When creating tickets, you can choose from three seating options:
Tickets only — Choose this option if you want to sell tickets without assigning or guaranteeing a specific seat.
Use my Seating Image — Choose this option if you have an image of your venue’s seating arrangement and want customers to select their preferred seats from it.
Use my interactive Map — Choose this option if you have an interactive seat-map code form the venue that displays seating layout and allows customers to select the exact seats they want.
No. If your event is free and you do not need attendees to register or reserve a spot, you do not need to create tickets.
However, we recommend that you create A tickets and leave it as free (0 NGN) this will help attendees to register, reserve a place, and help you track attendance.
When creating your event or at any time afterward go to the Staff Member section and add the username of the team member who will scan tickets.
On the day of the event, the assigned staff member should log in to their account and use their device’s camera or scanner to scan each attendee’s ticket QR code.
After each scan, the system will verify the ticket and display its status as Valid, Already Used, or Invalid. You can then allow attendees with valid tickets to enter the event.
Plans (Formally packages)
Plans are subscription packages that give you access to different features and event limits on JOACB. Each plan offers a specific number of events and may include additional tools or benefits.
Choose a plan that best fits your needs. You can upgrade your plan at any time if you need to create more events or access additional features.
Yes. You can cancel or opt out of your plan at any time. Once canceled, your plan will remain active until the end of your current billing period. After that, you may lose access to plan features or be moved to the default plan.
To upgrade your plan, log in to your JOACB account and go to Packages from your dashboard. Choose the plan that best suits your needs, then follow the prompts to complete the upgrade.
Upgrading your plan will not affect your existing events. All your event details, tickets, attendees, and event settings will remain unchanged.
Your upgraded plan will simply give you access to the additional features, event limits, or benefits included in your new plan.
Your plan gives you access to tools and features designed to make event planning and management easier. Depending on your plan, you may also receive additional benefits, such as promotional tools, Event promotion, and other features that can help you reach a wider audience and improve your event’s success.
Upgrading your plan gives you access to more tools and benefits.
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